privacy-statement | Proteam Group

PURPOSE OF THIS PRIVACY STATEMENT

Proteam Srl and its employees, partners, subsidiaries, and affiliates (“Proteam”) are committed to protecting your privacy and personal data. Proteam processes your personal data in accordance with international and European Data Protection Principles and applicable personal data legislation (including the European General Data Protection Regulation, as applicable). This privacy statement provides you comprehensive information about the personal data processing activities conducted by Proteam. It may be supplemented by solution specific privacy statements and additional local documentation. Moreover, the different rights you have as a data subject may also vary from country to country depending on the applicable privacy laws. In this Privacy Statement, we present the rights granted by the European Union data protection laws.

DATA CONTROLLER AND CONTACT INFORMATION

In all data protection related matters, data subjects may contact Proteam by using the following contact information:

Proteam Srl - Via di Porto 20/A – 50118 - Scandicci FI

Telephone +39 055 791146 - privacy@proteamgroup.it

Many of the tools and processes used in Proteam are global and made available to local Proteam entities in a centralized manner by Proteam Srl. In these global tools and processes, personal data is controlled jointly by the local Proteam group company and Proteam Srl:

Proteam Srl - Via di Porto 20/A – 50118 - Scandicci FI

Telephone +39 055 791146 - dataprotection@proteamgroup.it

All requests that relate to the use of data subject’s rights can be sent to Proteam by using the contact form available on the Proteam.com webpage at http://www.proteamgroup.it/contact-us

1. PROTEAM WEBPAGES AND INTERNET SERVICES

This section provides you with general information on the processing of your personal data by Proteam related to this website and the other internet services of Proteam (the “Site”). Proteam will process your personal data collected through the Site in accordance with this Privacy Statement and applicable laws. Please read this Privacy Statement carefully if you plan to browse or otherwise use the Site.

If you do not agree with this Privacy Statement, you must leave the Site

1.1 COLLECTED PERSONAL DATA

Generally, you can visit the Site without entering any personal data. The Site is technically divided into separate sections some of which may require us to collect more personal data of you while some may be used without processing any personal data.

When visiting the Site, certain technical and other information is automatically sent by your computer to us (i.e. IP address, the type of your browser and the source of your visit). We also collect information about your website usage information by using cookies. Please see the Cookies section of this Privacy Statement for further information.

On certain parts of the Site, you may be asked to provide personal data and/or sign up for the service to access a service that you have requested. Once you register on the Site or have otherwise been assigned a specific identification code to access your accounts, we may request that you provide certain information.

1.2 THE PURPOSES AND LEGAL GROUNDS OF THE PROCESSING

The purpose of Proteam’s processing of personal data collected through the Site is to:

ensure an efficient and secure use of the Site;
develop the Site for a better quality and broader scope of services;
provide customized services and content recognizing your specific needs and interests;
improve our services to you;
respond to user requests on Proteam services / products;
contact you;
conduct research and collect statistics (e.g. what sections of our Site the users visit and how much time they spend on the Site).

Proteam strives to produce cost efficient services without you having to register separately to each of the different services provided on the Site.

The legal grounds for data processing are Proteam’s legitimate interests relating to the abovementioned purposes. When required by applicable laws, Proteam will request the data subject’s consent for personal data processing.

1.3 SOURCE(S) OF PERSONAL DATA AND RETENTION PERIOD

The personal data is received directly from the data subject or obtained in connection with their use of the Site. The personal data will be stored as long as needed for the purposes it has been collected for. After that, the personal data will be effectively deleted or made anonymous.

1.4 COOKIES

From time to time Proteam may place information, commonly known as “cookies”, on your computer or mobile device to allow us to identify you, provided that you have consented to the placing of cookies on your computer or device for example by opt-in function or by way of changing the browser settings. Cookies give Proteam information on how and when you have used the Site and help Proteam to improve the Site for a better service. Cookies are today commonly used on many websites. If you do not wish to receive cookies, you may set your web browser or use Proteam cookie setting tool to disable them. Kindly note, that disabling cookies may prevent you from using certain services on the Site.

1.5 WEBSITE ANALYTICS

Proteam uses website analytics, such as Adobe Analytics and Google Analytics, to gather statistics about the users of the Site with the aim to improve the contents of the Site. Normally this data is anonymous, however, if you have identified yourself when downloading content from the website, logged into Proteam online service or entered the website through a link in an e-mail, we may be able to identify the analytics data collected about your use of the Site. You may use the opt-out functions of Proteam cookie setting tool to disable Proteam from tracking your visits to the Site. You need to repeat this action when you use different computers and/or browsers to visit Proteam’s websites. To opt-out from Google Analytics, you may download Google Analytics Opt-out Browser Add-on

1.6 TRANSFERS OF PERSONAL DATA

Proteam will not transfer any personal data outside the Proteam Srl or its partners, affiliates, subsidiaries, and subcontractors. Due to the technical and practical requirements, some of the personal data may be processed by subcontractors located outside the European Union or European Economic Area or at the subcontractors’ servers outside the European Union or European Economic Area. However, such subcontractors have agreed to the data processing standards of Proteam.

PROTEAM may provide aggregate statistics about its customers, sales, traffic patterns, and other related Site information to reputable third parties, but these statistics will include no personal data.

2. PROTEAM’S CUSTOMER DATA

Like many other companies, Proteam uses Sales tools or customer relationship management (“CRM”) databases to manage and track our sales and marketing activities. Proteam’s Sales/CRM databases include personal data of our customers, potential customers’ and other companies’ representatives with whom Proteam has a business relationship or wants to develop one. Proteam’s CRM databases may also include personal data of Proteam’s customers’ customers or end-users who contact Proteam or personal data related to external stakeholders Proteam is interested to contact and provide general information of Proteam and it its business (e.g. media representatives, economic influencers).

2.1 THE PURPOSES AND LEGAL GROUNDS OF THE PROCESSING

The purpose why Proteam processes personal data is:

Facilitate Proteam’s business
Support sales activities.
Manage deliveries.
Support services and invoicing.
Contacting customers for contract management and marketing purposes.
Contacting customers for marketing purposes.
Maintaining the customer relationship.
Handle incidents and claims..
Provide assistance as requested by customer.

Processing of the personal data is necessary for the performance of sales contracts to which the customer company is a party. Further, the processing of personal data is necessary for the legitimate interests pursued by Proteam relating to its regular business purposes. When required by applicable laws, Proteam will request data subject’s consent for personal data processing. Proteam may contact the data subjects for conducting customer loyalty surveys. In order to improve its services Proteam would like to receive the survey responses with the customer contact person’s name. The processing of your name and any other personal data in connection with customer loyalty surveys is based on your consent. All answers and data collected in connection with such surveys will be classified as confidential within Proteam and adequate security measures are employed when handling and transferring the data

2.2 SOURCE(S) OF PERSONAL DATA AND RETENTION PERIOD

The personal data has been received from the customers or obtained in connection with their use of Proteam’s products and services. Personal data may also originate from Proteam’s representatives based on their business interactions with the data subjects. In certain cases, Proteam may collect personal data from public registers and other reliable external sources. The personal data will be stored as long as needed for the above said purposes. After that, the personal data will be effectively deleted or made anonymous.

2.3 TRANSFERS OF PERSONAL DATA

In general, Proteam uses personal data only for its internal business purposes and does not transfer the data to any external parties. Some of the personal data may be accessible and processed by Proteam’s subsidiaries, subcontractors, and other service providers, to the extent needed in connection with the above said purposes. Proteam ensures that such third parties are always bound by contracts, which sufficiently address data protection and confidentiality requirements. Due to technical and practical requirements, personal data may also be processed outside the EU/EEA. Proteam ensures that there is a legal basis for such transfers.

3. PROTEAM’S SUPPLIER AND SUBCONTRACTOR DATA

Proteam Srl and its employees, partners, subsidiaries, and affiliates (together "Proteam”) use solutions and database technology to manage the contact data of Proteam’s suppliers and subcontractors’ representatives. This privacy statement provides more information about Proteam’s personal data processing relating to such sourcing and purchasing activities (“Supplier Databases”).

3.1 COLLECTED PERSONAL DATA

Following information is collected and processed in connection with Supplier Databases:

Name, title, e-mail address, phone number, address.
Invoicing Information.
Possible other information relevant for the business relationship.
Subcontractors’ employees’ name, contact information, employment information.
Other personal information as required by Proteam’s customers to ensure proper access control and safety.

3.2 THE PURPOSES AND LEGAL GROUND OF THE PROCESSING

The purpose why Proteam processes personal data is:

Facilitate PROTEAM’s sourcing.
Purchasing.
Invoice handling.
Contract management activities.
Resolve claims.
Manage incidents.
Perform supplier due diligence.
General communications and management of the supply relationship.
Sending relevant information of Proteam’s operations and upcoming events.

Further, in order for Proteam to fulfill its obligations relating to the quality and safety of its operations, Proteam needs to be able to reliably identify any external persons working for Proteam. To enable the identification of the external workforce, Proteam needs to store certain personal information about the external workforce in our Supplier Databases.

The information of the external workforce stored in Proteam’s Supplier Databases will only be used for the identification and management of the external workforce as needed in connection with their work performed for Proteam.

PROTEAM processes personal data because it is necessary for the performance of a sourcing contract and/or because it is necessary for the purposes of the legitimate interests pursued by Proteam relating to its regular business activities. Proteam may also be obliged by applicable local laws to collect certain information about the supplier and its employees and representatives. Such obligations may relate e.g. to safety requirements, taxation, insurances and contractor’s other statutory obligations, and liability when work is contracted out. When required by applicable laws, PROTEAM will request data subject’s consent for personal data processing.

3.3 SOURCE(S) OF PERSONAL DATA AND RETENTION PERIOD

The personal data has been obtained from the suppliers or obtained in connection with their business relationship with Proteam. Information about external workforce is generally obtained from the subcontractor companies who are the employers of such individuals. In certain cases, Proteam may collect personal data from public registers and other reliable external sources. The personal data will be stored as long as needed for the above-said purposes. After that, the personal data will be effectively deleted or made anonymous.

3.4 TRANSFERS OF PERSONAL DATA

In general, Proteam uses the personal data only for its internal business purposes and does not transfer the data to any external parties. Some of the personal data may be accessed and processed by Proteam’s subsidiaries, subcontractors, and other service providers, to the extent needed in connection with the above said purposes. Proteam ensures that such third parties are always bound by contracts, which sufficiently address data protection and confidentiality requirements.

4. DATA SUBJECTS’ RIGHTS

Data subjects may at any time contact Proteam and request access to their personal data. Proteam will at the data subjects’ request rectify or erase any incomplete, inaccurate, or outdated personal data. Data subject requests can be sent to Proteam by using the contact form available on the Proteam.com webpage at http://www.proteamgroup.it/contact-us.

If the personal data processing is based on consent, data subject is entitled to withdraw the consent at any time. If the personal data processing is based on Proteam’s legitimate interest, data subject may object such processing based on a specific individual circumstance. Data subject must identify such circumstance in the request relating to objection.

Under certain circumstances data subjects may also object to the processing of their personal data as well request data portability. In the event the data subjects have concerns or remarks regarding Proteam’s processing activities, they also have the right to lodge a complaint with the relevant supervisory authority.

Proteam may refuse a request or obtain a reasonable fee for fulfilling a request if the request is manifestly unfounded or excessive or Proteam has another legitimate ground for refusing the request. Such legitimate grounds could e.g. prevent Proteam from deleting personal data that needs to be retained due to local legal requirements or to maintain an audit trail until the end of local claim period. Proteam may also need to retain the data to be able to fulfill contractual obligations.

Please also note, that if Proteam blocks or deletes your personal data as requested, Proteam may not be able to perform the services you would like to use or have previously ordered or requested or provide you the content you would like to download or receive.

5. UPDATES TO THE PRIVACY STATEMENT

Proteam seeks to develop the Site, its business as well as its data protection related processes and tools continuously and reserves the right to amend this Privacy Statement. Proteam hopes that you review this Privacy Statement from time to time for any amendments. To the extent required by applicable privacy laws, Proteam may contact you also through other interfaces or by using the collected contact information to provide information about updates that have material effects to you as a data subject.